Our goal is to minimize refunds & returns to keep our costs as low as possible. As a small business, we can only do this with the help of our customers.
All requests for a refund or return should be handled in a timely manner. We ask that customers address any requests for a refund or return within 72 hours of delivery.
Customers have a maximum of two weeks to report any type of refundable or returnable claims.
Customers should not file refund or return due to the dislike with the artistic output of the music item purchased or for personal taste. If a customer is dissatisfied for these reasons, bring the matter to the record label, artist, or band.
If a refund or return is accepted, customers will receive a refund and not a replacement, due to the limited availability of our products. The customer has the choice to repurchase the same product if available.
Customers may be asked to send a product back at our expense for inspection prior to the submittal of a refund. Regardless of the outcome, a refund will be given when the item is received.
Emailing pictures of the defect or damage is the best practice for submitting a refund or return request.
If a customer has repeated complaints of any reason, they may be removed from purchasing anything with us in the future.
Whatever the situation, we will do our best to resolve the problem. Each situation will be evaluated on a case-by-case basis.
Most warped records can be un-warped. It is difficult to image that a brand-new record that is packaged appropriately is warped to the point that it cannot be straightened and played. A record is plastic. Plastic will bend and warp in heat. Pressure and slight heat will most often unwarp and straighten a record. As part of being a record player/collector, warped records will happen. We expect our customers to make an attempt to straighten the record and/or use record stabilizers before filing a claim. There are numerous resources on the world-wide-web that can assist in teaching how to correct warped records.
If a return claim is made for a warped record, a return shipping label may be emailed to the customer, and the customer should mail back the record within one week. Once the record is received, a refund will be given to the purchaser. We will not replace the record. The customer has the option of repurchasing the record if available.
Returned, warped records will be examined and played entirely upon return. If the warped record is not obviously warped and plays completely without defect, the customer may be removed from purchasing anything with us in the future.
Except for the music we produce, all of our products come from distributors, music labels, and bands all over the world. We have no part in the production of these products. We are not responsible if customers are not happy with the sound quality of a product.
If we produce the music, we will take full responsibility for any sound quality issues. The customer will be provided with a full refund and has the choice of repurchasing the product if they choose.
Sound quality concerns should be addressed with the music label or band who produced the product.
If a return claim is made for sound quality, a return shipping label may be emailed to the customer, and the customer should mail back the item within one week. Once the item is received, a refund will be given to the purchaser. We will not replace the item. The customer has the option of repurchasing the item if available.
Returned items will be examined and played entirely upon return. If the item plays completely without perceived sound quality issues, the customer may be removed from purchasing anything with us in the future.
All of our products are brand new, and we do not select items to sell with any known defects. We are not responsible for items with unknown manufacturing defects. Customers should contact the music label, or band to inquire about replacement due to defective items.
If we produce the item, we will take full responsibility for any production defects and provide a full refund once the defect is validated.
If a return claim is made for an item defect, a return shipping label may be emailed to the customer, and the customer should mail back the item within one week. Once the item is received, a refund will be given to the purchaser. We will not replace the item. The customer has the option of repurchasing the item if available.
Returned items will be examined and if necessary, played entirely upon return. If we play, listen, and examine the item completely without defect, the customer may be removed from purchasing anything with us in the future.
Damage Caused During Transport:
We do not ship damaged items to our customers. That does not mean there could be minor cosmetic flaws that went unnoticed. No matter how good we mail your items, mail carriers often treat items in a rough manner causing seam splits, corner bends, and other cosmetic damage that we have no control over.
Insuring your items is the best method for covering damaged items. Customers have the option of choosing insurance for their purchase upon checkout or priority mail, which comes with $100 dollars of free insurance.
It is the responsibility of the customer to file a claim with the shipping company on any damaged caused by the carrier. We are happy to assist with providing guidance on how to file a claim.
If a refund claim is made for any item damaged during transport due to no perceived cause of our own, the customer will be given a full refund. We will not replace the item, and the customer will be removed from purchasing with us in the future.
Wrong Item Received:
If an error has been made by sending the wrong item to a customer, notify us immediately. We will email you a return postage for the item if necessary and/or replace it with the correct one as quickly as possible.
If a customer chooses a wrong item, orders multiple copies of the same item, and receives that item, we will take the item back, as long as, the customer ships the item back to us at their expense and the item is received in the same, brand-new condition. A refund will be given once the item is returned to us and inspected.