Politique de remboursement

A. General:

Our goal is to minimize refunds or returns to keep our costs as low as possible and keep our customers happy. We will do our best to sell all products without defects and ship those products in a manner that prevents damage. If a return or refund is needed, we will do our best to make the process go as smoothly as possible. Whatever the situation, we will do our best to resolve the problem.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All requests for a refund or return should be addressed as soon as possible. Customers have a maximum of thirty days to report any type of refundable or returnable claims. Because we do not have a physical store, all refunds and returns are requested through our website.

If a refund or return is accepted, customers will receive a refund and not a replacement due to the limited availability of our products. Refunds will be processed once the item has been returned by the customer and received by us. We will provide a shipping label with tracking information for the customer to use once the refund or return has been approved.

If a customer has repeated complaints for any reason, we retain the right to remove customers from purchasing anything with us in the future.

B. Shipping Damage and Lost Packages:

All of our packages come with shipping insurance from Shipsurance that covers damage during shipment or lost packages. Refer to our shipping policy regarding how to file an insurance claim.

C. Exchanges:

If an error has been made by sending the wrong item to a customer, notify us immediately. We will email you a return postage for the item if necessary and/or replace it with the correct one as quickly as possible.

If a customer chooses the wrong item or orders multiple copies of the same item, we will take the item back, as long as the customer ships the item back to us at their expense and the item is received in the same, brand-new condition. A refund will be given once the item is returned to us and inspected.

D. Warped Records:

All of our records are brand new and are packaged tightly upon shipment. It is difficult to imagine that a brand-new record that is packaged appropriately is warped to the point that it cannot be straightened and played. This is not an opinion; this is a fact. Most records are slightly warped and are almost never straight. This is why clamps and other devices are sold and suggested when playing vinyl records. We have never received a returned, warped record that was actually warped and did not play perfectly.

Records are plastic (vinyl). Plastic bends with heat and pressure. Records are warped due to heat and pressure. Pressure and heat will unwarp and straighten a record. As part of being a record player/collector, warped records will happen. We expect our customers to make an attempt to straighten the record and/or use a record clamp before filing a claim. There are numerous resources on the world-wide web that can assist in teaching how to correct warped records.

If a return claim is made for a warped record, a return shipping label will be emailed to the customer, and the customer should mail back the record as quickly as possible. Once the record is received, a refund will be given to the purchaser. We will not replace the record. We will not resale the same record to the purchaser.

Returned, warped records will be examined and played entirely upon return. If the warped record is not obviously warped and plays completely without defect, the customer may be removed from purchasing anything with us in the future.

E. Sound Quality:

For music related returns, customers should not file a refund or return due to the dislike of the artistic output of the music item purchased or for personal taste. If a customer is dissatisfied for these reasons, bring the matter to the record label, artist, or band. Customers should also listen to an album prior to buying it and not assume it is something they might like. Most albums are available to hear for free on many different internet and music platforms.

If a return claim is made for sound quality, a return shipping label will be emailed to the customer, and the customer should mail back the item as quickly as possible. Once the item is received, a refund will be given to the purchaser. We will not replace the item or resale a different copy to see if it sounds better.

Returned items will be examined and if necessary, played entirely upon return. If we play, listen, and examine the item completely without defect, the customer may be removed from purchasing anything with us in the future.

F. Other Defects:

All of our products are brand new, and we do not select items to sell with any known defects. We are not responsible for items with unknown manufacturing defects. We stand behind our products, but ask that customers contact the music label, or band first to inquire about replacement due to a factory defect. We are happy to assist in communicating problems factory defects.

If a return claim is made for an item defect, a return shipping label will be emailed to the customer, and the customer should mail back the item as quickly as possible. Once the item is received, a refund will be given to the purchaser. We will not replace the item or allow the customer to purchase the same item to see if the quality is better.

G. Nonreturnable Items:

All items marked as damaged, mystery boxes, and gift cards are nonreturnable.

H. Return And Refund Procedures:

We have a 30-day return/refund policy, which means you have 30 days after receiving your item to request a return or refund.

To be eligible for a return or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us through the chat box or message page on our website at thecosmicpeddler@gmail.com. Ensure you obtain some sort of response from us to know your request has been received. We answer all messages within twenty four hours or sooner in most cases.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All returns or refunds are processed through our digital system with automated email notifications and package tracking on all returns or refunds.

All refunds generally take three days to process but can take up to 10 days depending on the band or credit card company. If a refund has not been received after 10 days, please contact us for assistance.

Customers have the option to obtain a refund or obtain store credit.

You can always contact us for any return question at thecosmicpeddler@gmail.com.